Payment accepted at time of order.
Any refunds will be processed through the same way the payment was made.

We ship from Bristol, UK, 1-3 working days after your purchase.

We ship second class via Royal Mail, unless otherwise stated.
If you want your parcel to arrive sooner, we are happy to offer a postage upgrade.
Please send us a message before processing your order so we can work out the best arrangement.

We use recycled boxes and packing materials as often as we can and we encourage you to reuse or recycle them too!

For multiple items, please send us a message and we can work out the cheapest postage available.

Items sent via courier will be detailed at time of shipping and tracking information provided once sent.

We love our international customers!
Please send us a message if something catches your eye and we can work out an accurate postage quote especially for you and your location.

Additionally, if you live in Bristol, send us a message before your purchase and we can arrange collection instead of shipping.

Please note: Due to the nature and age of the items we sell that there may be minor imperfections to the finish of some items such as slight cracks, chips or wear to glazes, but please be assured that we do not sell anything we wouldn’t be happy to use or display decoratively ourselves! Any major chips, cracks or defects will be mentioned in the description and photographed where possible. If you have any questions about the item you would like to purchase please ask.

Feedback is greatly appreciated as it lets us know that the item has arrived safely and that you are happy with your purchase!

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information We Collect;
To fulfil your order, you must provide us with certain information (which you authorised Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information if you contact us directly.

Why We Need Your Information and How We Use It;
We rely on a number of legal bases to collect, use, and share your information, including:
As needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support.

Information Sharing and Disclosure;
Information about our customers is important to the business. We share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. We share information with Etsy as necessary to provide you our services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. We engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.

Data Retention;
We retain your personal information only for as long as necessary to provide you with our services and as described in my Privacy Policy.

Your Rights;
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) We will generally delete your personal information upon request.
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Us;
For purposes of EU data protection law, I, Alice Fowweather, am the data controller of your personal information. If you have any questions or concerns, you may contact me at foxandfowweather [!at] gmail.com